When we started to plan for this contingency last summer, we understood that there would be excitement from our fans and that – with a limited number of tickets available – the presale process would have to be thoughtful. We began putting together communication plans and ultimately settled on a process that would allow fans who wanted to attend games an equal opportunity to get tickets, beginning with our most tenured season ticket members.
We put together the infrastructure to facilitate the sales process and were ensured by SeatGeek that their system could handle the amount of traffic we were expecting and could create a smooth process from login to checkout. We are deeply disappointed in what was delivered to you this morning. You deserve better.
We have been working closely with SeatGeek to identify the issues that took place and believe that we have rectified the issues to ensure a smooth purchasing process moving forward. To that end, while inventory for Package #1 has sold out, you will have another opportunity to purchase tickets through the single game presale on Monday, April 12, beginning at 10:00 a.m.
We are experiencing an overwhelming amount of inbound calls and inquiries and appreciate all of the feedback we have received from our season ticket members. We will take what we've learned from today's experience and your feedback and apply it to future ticket opportunities in 2021. Thank you for your continued support.
– Minnesota United