Season Ticket Holder FAQ

You have questions about your single match or season tickets, we have answers. Need more, use our live chat feature to reach an account executive.

Itasca Society

 What is the Itasca Society?

Itasca Society is made up of dedicated season ticket members who joined in our inaugural Major League Soccer season. These members earn certain privileges and perks for supporting Minnesota United from the beginning of MLS. Itasca Society at the outset will be limited to the first 11,842 people who become season ticket holders. This number is determined by the number of official lakes in Minnesota. Itasca Society gets its name from the Itasca State Park where the Mississippi River originates, thus the members of this society represent the beginning of our club’s journey in MLS.

 How do I become a member of the Itasca Society?

To become a member of the Itasca Society, all you need to do is be a part of the first 11,842 fans to purchase season tickets in 2017! Click here to become a member before time and space runs out!

 How do my seats for TCF Bank Stadium affect my seating location for the new Midway Stadium?

All Itasca Society season ticket holders will be guaranteed a season ticket in the new Midway Stadium. Exact seat locations at Midway Stadium will be determined based on seating configurations and tenure. Itasca Society members may be able to improve or change seating at Midway Stadium depending on tenure and availability. Based on differences in seating configurations between TCF Bank Stadium at Midway Stadium, the club cannot guarantee specifics on potential relocation. The club’s recommendation is to choose the type of location you want for the new stadium when selecting your seat location at TCF Bank Stadium.

 Whose name will be recognized in the new stadium?

The season ticket holder’s name on the account will be recognized in the new stadium. Each season ticket holder will have the ability to approve/edit the name at a later time.

 Is the Itasca Society membership a lifetime membership?

Itasca Society is a lifetime membership, however, at least one season ticket must be renewed each year to retain membership.

 What does the DNR have to do with the Itasca Society?

In 2016, MNUFC announced a partnership with the Minnesota DNR which will allocate a portion of all season ticket purchases to the DNR’s Loon Monitoring Program.

 What are the benefits of Itasca Society?

Itasca Society benefits include recognition in the new Midway stadium (2018-19); exclusive access to Itasca Society events; seat selection priority at TCF Bank Stadium and the new stadium; exclusive Itasca Society merchandise; Minnesota State Parks Day Pass; and lifetime membership in the Itasca Society.

General Season Tickets

 When will the 2017 schedule be released?

The MLS schedule is typically released in the middle of January each year for the next season.

 When will tickets be delivered?

Tickets will be delivered in the beginning of February well before the season starts.

 Will I receive hard copy tickets?

Yes, we will still be sending season tickets through the mail in the beginning of February.

 Can I get print at home version of my tickets?

There is not currently a way to print tickets at home. MNUFC is working on making this a function of the on-line account manager.

 How many matches are included in the season tickets?

17 Home MLS matches and one additional match for a total of 18.

 Can I move my season tickets or add seats?

MNUFC will offer the ability to relocate and add seats during the off-season. During the season, simply call your account representative or 763.4SOCCER for availability.

 Can I exchange tickets?

MNUFC offers a flexible ticket exchange program for 2017. The exchange program allows each season ticket account to exchange up to two matches free of cost. Each ticket exchange after the initial two costs $5/per ticket.

 Can I transfer ownership of my tickets?

In order to transfer ownership of season tickets the person with current ownership has to write their season ticket representative a formal document of ownership change.

 Are there game-specific upgrades available?

Game specific upgrades are based on availability. Please stop by the MNUFC box office before entering the stadium for availability.

 Are there payment plan options available?

MNUFC offers payment plan options. Renewals for 2017 were offered three and nine month payment plans.

 Can I add a partner onto my account?

Each season ticket holder account is allowed to list another person on their account for approval of ticket actions.

 Can my partner receive email communication?

For security purposes, only one person can receive email communications from the club for season tickets.

 How do I renew my season tickets?

Renewals for 2018 will begin in August of 2017. Further details will be sent to each STH when available.

 What is my season ticket priority number?

Season Ticket Holders do not have a priority number. All season ticket holders will have opportunity to relocate or move seats based on the date they purchased season tickets.

 I paid in full, where will my two extra home opener tickets be?

All season ticket holders that paid in full before Dec. 1, 2016 are eligible for two additional tickets to the home opener. Complimentary tickets are valued at $20/per ticket. Tickets will be sent in February for redemption.

 What happens if I don’t renew and then later want to come back as a season ticket holder?

Season ticket tenure is based on consecutive years of renewals. If a season ticket holder does not renew, they will be giving up all benefits that align with tenure of season tickets.

 How do I find out who my rep is?

Each season ticket holder has a dedicated season ticket services account representative. Their representative is introduced to them upon signing up for season tickets. If a season ticket holder needs to find out who their representative is, please call 763.4SOCCER.

Premium Seating

 What are the premium seating amenities?

Premium seating amenities vary from space to space. We will offer a variety of premium seating options at TCF Bank Stadium that will offer exclusive first-class amenities, a dedicated host and an incredible gameday experience.

 Specific food that comes with each space?

Food and beverage varies from space to space. Menus have not been released for 2017 yet. Please call 763.4SOCCER for updates on food and beverage.

 How do I secure premium season tickets?

Call 763.4SOCCER or visit here for updates on availability.

 How do I rent a loge or suite?

Call 763.4SOCCER or visit here to set up a meeting for loges and suites.

Group Sale & Individual Match Tickets

 How do I get group tickets?

Visit our group ticket sales website here or call 763.4SOCCER.

 How many people do I need for the group rate?

Our group number minimum is 10 tickets.

 Are there other experiences offered with group tickets?

Yes, we offer a handful of awesome experiences that bring you closer to the game of soccer. To view these experiences, please visit our website or call 763.4SOCCER.

 When do single match tickets go on sale?

Single game tickets will go on sale shortly after the schedule is released in early February.

 Is there general admission seating outside of the supporters?

The only general admission seating in the stadium is the supporter’s section.

 Is there standing room only seating?

On select games that are sold out, there will be standing room only seats available.

Online Account Manager

 Can I view my season tickets online?

Yes, you can login to your online account manager here to view past purchases and transfer tickets to friends or family.

 How do I change my account information?

Login to your account manager here and click edit under your profile.

 Can I transfer tickets to individual games?

Yes, you can login to your online account manager here to view past purchases and transfer tickets to friends or family.

 Can I reprint or reissue tickets?

The online account manager does not currently allow for re-printing of tickets. If you need to re-print tickets, please call your account representative of 763.4SOCCER to have your tickets re-issued.

 Can I resell my tickets?

Tickets can be resold through our secondary ticketing partner. Further details will be available closer to the start of the 2017 season.

 What do I do if I am not receiving email updates?

You should whitelist (or approve) every email with MNUFC.COM domain, but the two specific emails are TICKETS@MNUFC.COM and INFO@MNUFC.COM.

Season Ticket Holder Benefits

 Are there discounts for season ticket holders on merchandise?

Season ticket holders are eligible for discounts on merchandise. Further details will be provided upon ticket delivery for specific discounts.

 Is there season ticket holder specific parking?

MNUFC is currently in conversation with TCF Bank Stadium and the University of Minnesota on parking. We are hopeful this conversation will result in being able to offer season ticket holders parking options.

 What if we make the playoffs?

All MNUFC season ticket holders have first right to select their seats for playoff matches. Email notification will be sent leading up to the playoffs on ways to secure tickets.

 What is the exchange program?

MNUFC offers a flexible ticket exchange program for 2017. The exchange program allows each season ticket account to exchange up to two matches free of cost. Each ticket exchange after the initial two costs $5/per ticket.

 Are there benefits to refer a friend for season tickets?

The club values season ticket holders that bring more friends and family members on board for season tickets. If you have friends and family members interested in becoming season ticket holders, please let your representative know.

 Do you have a ticket donation program?

MNUFC partners with Tix for Tots to facilitate the donation of tickets to children who would otherwise not be able to go to games.

 Will there be exclusive season ticket holder events?

Season ticket holders will be invited to attend a various amount of events throughout the 2017 season. While not all events will be for ALL season ticket holders, the club will do its best job to spread out the invitations so all STHs have the opportunity to attend an event.

 What is the best way to know the happenings as a season ticket holder with MNUFC?

As a 2017 season ticket holder, you will be subscribed to the Itasca Society newsletter. This is a newsletter that is sent on a quarterly basis to all Itasca Society members.

 How do I find out when there are special offerings?

MNUFC will utilize email communication in most cases when there is a special announcement, however, it is also important to pay attention to MNUFC social media channels for important announcements.

 How do I provide feedback?

Your account representative is your best resource to use for feedback. If you are unable to contact your account representative, please email TICKETS@MNUFC.COM or 763.4SOCCER.

New Midway Stadium

 Where can I find the most up to date information on the new stadium?

While there is news on the stadium on a weekly basis, the best place to stay up to date is our new stadium website page. Our social media channels also offer great ways to connect with the team on updated news.

 How do I get tickets for the new stadium?

Tickets for the new stadium are on a priority based system. The only way to guarantee tickets to the new stadium is to become a season ticket holder in 2017.

 How do I renew for the new stadium?

Renewals for 2018 will commence in August of 2017. We will send updated information when further details are available.

 How do my season tickets in 2017 effect future season tickets in the new stadium?

All Itasca Society season ticket holders will be guaranteed a season ticket in the future Midway Stadium. Exact seating locations in the future Midway Stadium will be determined based on seating configurations and tenure from TCF Bank Stadium. Itasca Society members may be able to improve or change seating in the new Midway Stadium dependent on tenure and availability. Based on differences in seating configurations between TCF Bank Stadium and the new Midway Stadium, the club cannot guarantee an exact relocation. The club’s recommendation is to choose the type of location you want for the new Midway stadium when selecting your seat location at TCF Bank Stadium.

College Section

 What happens when I graduate? How do I turn my college section ticket into a full season ticket?

Students will be able to purchase full season tickets once they graduate based on availability. If location and being a part of the Itasca Society is important MNUFC recommends purchasing a full season ticket package.

 How do I get student section tickets?

Student section tickets can be purchased over the phone at 763.4SOCCER.

 What benefits are there?

The benefits are a discounted ticket for 12 matches. The total package is $156. Student section tickets are not members of the Itasca Society.

For all non-ticketing questions for game-day, please visit our TCF Bank Stadium A-Z Guide here.

If tickets are forgotten at home, please visit the MNUFC box offices to re-print your tickets. A re-print charge may apply.